FAQs

CFSS questions, answered clearly

Find straightforward answers about eligibility, consultation, service models, and getting started with Aavena.

Understanding CFSS

WHAT IS CFSS?

Community First Services and Supports is a Minnesota health care program that helps eligible people live more independently at home and in their communities. It is replacing PCA and the Consumer Support Grant.

WHO MAY BE ELIGIBLE?

Minnesota DHS determines eligibility through an assessment. A person generally must live in the community, participate in an eligible Minnesota health care program, and be able to direct their care or have a representative.

WHAT IS THE DIFFERENCE BETWEEN THE MODELS?

In the Agency Model, a provider agency employs and manages support workers. In the Budget Model, the participant is the employer and works with a Financial Management Services provider.

Consultation services

WHAT DOES A CONSULTATION PROVIDER DO?

A consultation provider explains CFSS options, helps write a service delivery plan if desired, reviews the plan, submits it to the lead agency, and provides ongoing education and support.

CAN AAVENA PROVIDE DIRECT CFSS CARE TOO?

No. Consultation must remain independent. Aavena provides education, planning, and ongoing consultation—not hands-on care or worker employment.

CAN I WRITE MY OWN PLAN?

Yes. You decide how much writing support you want. Aavena still reviews the plan, provides required education, and submits it for approval.

GETTING STARTED

DO I NEED A REFERRAL?

You may contact and select a consultation provider directly. After Aavena agrees to work with you, notify your county, Tribal Nation, or managed care organization so it can authorize consultation services.

WHEN CAN AAVENA BEGIN?

Covered consultation work begins after Aavena receives the required service authorization or agreement.

CAN I CHANGE CONSULTATION PROVIDERS?

Yes. Tell your current provider and your lead agency so the change can be coordinated correctly.

ARE INTERPRETATION SERVICES AVAILABLE?

Yes. Tell Aavena your preferred language and communication needs when you contact us.

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